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Digital Applications Services: How Can It Help Businesses?

Digital Application Services - How Does It Help Businesses - KMS Solutions

Due to the Covid-19 pandemic, the past year of 2020 and current times have imposed many changes, challenges, and opportunities on business organizations. 

Many companies have now realized that they do need to change and can indeed rapidly change, profoundly, in a matter of weeks if they have to. To achieve this, many businesses are turning to digital solutions, including digital applications and platforms, to allow for better management of changes and disruptions.

What do digital application services entail?

Digital Application (or App) services enable clients to build, integrate, implement and manage enterprise digital apps across the business. Also, through digital application services, clients will also be able to improve the performance of their off-the-shelf enterprise applications by incorporating additional technology services into the applications.

Benefits of Digital Applications & Platforms

Digital applications services provide the needed advantages that help business organizations to compete and win in the new digital economy. Among the prominent benefits of Digital applications and platforms, there are supporting organizations for more agile planning and the ability to keep up with a faster pace of innovation:

Increased Innovation

Last year and the current time in 2021 have found many organizations realizing that they need to transform much faster than ever before, through re-evaluation of their existing business processes and/or adapting from a traditional business into digital ones - staying ready for an unpredictable future. 

And, it is equally important that businesses can maintain this speed of change in the future. 

To enable this, businesses need digital apps and platforms that are robust, scalable, and easily adaptable. Many legacy, monolithic applications are increasingly becoming outdated, gradually replaced by digital, microservice applications that are cloud-based, enjoying the benefits of being easier to scale, and improved in application performance.

Business processes can be rapidly changed due to unforeseen circumstances, and digital platforms and applications can be of great help to business for innovation, fulfilling the changing demands.

Flexibility in Planning

Again, the pandemic has greatly impacted the majority of businesses across industries, significantly changing the ways businesses operate. Many companies suddenly find themselves in the midst of having to plan for change to accommodate new business scenarios, some of which are unimaginable in the past year.

For instance, the demand for many specific items and necessities (e.g. hand sanitizer) surged all of a sudden during the pandemic in 2020, which makes maintaining inventory and meeting customer demand becomes a lot more challenging. Still, according to a global survey report conducted by the Council of Supply Chain Management Professionals (CSCMP) and ToolsGroup, 54% of the respondents said that they were reaping the benefits of digital transformation and that they were managing covid-related demand and supplier uncertainty very well.

This implies that digital technologies, including digital applications and platforms, could allow for better management of uncertainties and help organizations to become more agile in planning. The ability to continuously meet customers’ evolving behaviors and expectations are critical. And digitizing the planning process, with the help of digital solutions, is imperative to make it happen.

Digital Applications Can Bring Related Cloud-Driven Benefits

The digital economy is shifting to cloud computing. More and more organizations are finding that on-premises solutions are not sufficient to meet the changing needs of the new digital marketplace. 

Digital applications for enterprises provide convenient access to their employees at any time and anywhere, especially during the times where working from home is becoming the norm, a trend that is expected to stay in the future.

The requirements of robustness, agility, and scalability have always been there, but the current pandemic has intensified it. As a result, the majority of businesses are turning to the cloud to take advantage of these opportunities, and many of them are looking to move entirely to the cloud in the near future.

A forecast published by Gartner states that worldwide Public Cloud End-User Spending is predicted to Grow 23% in 2021, to total $332.3 billion, up from $270 billion in 2020. This further suggests the increase in investment and commitment in cloud technologies. 

Moreover, cloud-based applications, with pay-as-you-go pricing models, offer organizations the flexibility of only having to pay for what they consume. An article by Salesforce also reported that 94% of businesses claimed they saw an improvement in security after switching to the cloud making it easier to meet compliance requirements.

Key Factors for a Successful Digital Application

To derive maximum benefits for businesses, digital applications and platforms need to be interoperable and integrated with other industry-specific software solutions, such as ERP (Enterprise resources planning), CRM (Customer relationship management), HRM, etc. to improve connectivity and optimize business processes in the long run.

Also, applications should be developed by keeping in mind the purpose of providing greater business value, while also capable of keeping pace with the market demand through continuous delivery of new features (and fixes).

This infers that digital applications should be built toward a cloud-based architecture, enable continuous integration, delivery, and deployment - at the same time can be easily extendable to other systems. 

The future of digital applications strategy going forward will likely involve the principles of agility, innovation, and cloud-based. And such digital applications should be built based on microservices architecture - where components are loosely coupled, allowing for deployment and scaling independently of one another.

A reliable digital application services provider can support organizations to remain competitive and agile during uncertain times like these. 

More importantly, through partnering with a technology vendor, the partner’s team of IT professionals will bring industry, business process, systems integration, and technical delivery experience to the table - delivering innovation and value through end-to-end solutions based on digital applications and platforms for the cloud, and/or hybrid environments, as well as third-party SaaS solutions.


Digital platforms and applications service is a great way to help businesses achieve a competitive advantage in the market, thanks to the superior capabilities of a custom-built application to meet all the business needs. 

With years of experience in the IT industry, KMS Solutions provide digital application & platform development services to plan and deliver tailored quality software reliably and promptly to our international-based clients, get started with our experts today.

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