Customers rarely stop and think about all the works that go into making the supply chain tick. It may very well be true that customers only care about the last mile—the final phase of the supply chain: After I hit "place order", how fast, how timely, and how much it costs for the parcel to reach my hand?
This article will address some big questions of last-mile delivery: what is it? How does it work in an eCommerce environment? What are the factors determining last-mile optimization? What challenges does it cause? And what technologies to adopt to improve last-mile capabilities.